Privacy Policy

1. Who This Policy Covers

This Privacy Policy applies to all individuals and businesses who interact with Borderlanders Inc. ("Borderlanders," "we," "us," or "our"), including:

• Shippers - businesses and individuals who request or book freight transportation through Borderlanders.
• Drivers, Carriers & Logistics Partners - drivers, carriers, brokers, dispatch contacts, and third-party logistics partners we communicate or work with.
• Website Visitors - anyone who visits borderlandersinc.com.

2. Information We Collect

Depending on your relationship with us, we may collect the following information:

From Shippers

• Business name, contact name, email address, and phone number.
• Shipment details, including origin, destination, freight type, weight, and pickup or delivery windows.
• Billing and invoicing information.
• Load history and communication records.

From Drivers, Carriers & Logistics Partners

• Company name, contact name, email address, and phone number.
• MC/DOT number, where applicable.
• Insurance or service-related information, where needed to support transportation services.
• Rate confirmations, load communications, and operational documents related to transportation services.
• Other information you choose to provide when communicating with us.

From Website Visitors and General Users

• IP address, browser type, device information, and pages visited on our website.
• Communications sent to us by email, phone, SMS, or web form.
• Information submitted when requesting a quote, contacting dispatch, or applying through our website.

We do not intentionally collect or store sensitive driver qualification records through our website unless specifically required for a business or legal purpose.

3. How We Use Your Information

We use the information we collect to:

• Coordinate pickups, deliveries, and freight operations.
• Communicate with shippers, drivers, carriers, brokers, and logistics partners.
• Respond to quote requests, inquiries, support requests, and operational messages.
• Process billing, invoices, payments, and related business records.
• Manage load communications, confirmations, and service documentation.
• Send operational SMS/text notifications where you have provided consent.
• Maintain records needed for business, legal, accounting, or compliance purposes.
• Investigate fraud, unauthorized communications, safety issues, disputes, or service-related concerns.
• Improve our operations, services, website, and customer experience.

4. Sharing of Information

We do not sell your personal information.

We may share information only when necessary for business, operational, legal, or service-related purposes, including:

• With shippers, drivers, carriers, brokers, and logistics partners - to coordinate pickups, deliveries, load status updates, and transportation services.
• With service providers - such as website hosting providers, communication tools, payment processors, accounting providers, or other vendors who help us operate our business.
• With regulatory bodies, law enforcement, or government authorities - when required by law, legal process, investigation, or applicable regulation.
• In connection with a business transfer - if Borderlanders is acquired, merged, reorganized, or involved in a sale of business assets.

We require service providers to use information only for the services they provide to us and not for their own unrelated marketing purposes.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect from unauthorized access, disclosure, alteration, or destruction.

Access to personal information is limited to authorized personnel or service providers who need it for business, operational, support, legal, or compliance purposes.

While we take reasonable steps to protect information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute protection. If we become aware of a data breach affecting personal information, we will investigate and provide notice where required by applicable law.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Business records, communications, load-related documents, billing records, and service records may be retained for legitimate business, accounting, tax, legal, or compliance purposes.

When information is no longer needed, we may delete, anonymize, or securely retain it as permitted by applicable law.

7. Cookies & Website Tracking

Our website may use cookies or similar technologies to understand how visitors interact with our pages and to improve website performance.

We do not sell browsing data.

You can disable cookies in your browser settings. Disabling cookies may affect some website functionality but will not prevent you from contacting us.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information we are not legally required to retain.
• Object to or restrict certain processing of your information.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the information listed below. We will respond within a reasonable time and as required by applicable law.

9. SMS & Text Messaging Program

Borderlanders Inc. may operate an SMS/text messaging program to send load status updates, dispatch alerts, appointment updates, quote-related messages, and operational communications to drivers, shippers, carriers, brokers, and logistics partners who have opted in.

Borderlanders Inc. may also send SMS messages regarding CDL driver applications, recruiting updates, onboarding steps, orientation scheduling, and employment-related communications to applicants who have opted in.

How to Opt In

You may opt in to receive SMS messages from Borderlanders by providing your mobile phone number directly to our team, completing a web form, completing an onboarding or service form, or otherwise giving written or electronic consent.

By providing your mobile number and consenting, you agree to receive text messages from Borderlanders at the number provided.

Message Frequency

Message frequency varies based on operational activity. You may receive messages as needed for quotes, loads, dispatch updates, appointment changes, delivery coordination, administrative notices, or support communications.

Message & Data Rates

Message and data rates may apply. Charges are determined by your mobile carrier and plan. Borderlanders does not charge you directly for SMS messages.

How to Get Help

Reply HELP to any message to receive assistance. You may also contact us directly at [email protected] or +1 717-850-0225.

How to Opt Out

Reply STOP to any message at any time to unsubscribe from SMS messages.

After you opt out, you may receive one confirmation message confirming your opt-out. After that, Borderlanders will not send further SMS messages to that number unless you separately provide renewed consent or unless communication is legally required and permitted by applicable law.

SMS Data Use

Mobile numbers, SMS consent records, and SMS opt-in/opt-out data are used solely for the communications described in this section.

SMS consent, mobile phone numbers, and opt-in data will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time as our operations, services, legal requirements, or business practices change.

Updates will be posted on this page with a revised effective date. Where required by law, we will provide additional notice or obtain consent before applying material changes.