Privacy Policy

1. Who This Policy Covers

This Privacy Policy applies to all individuals and businesses who interact with Borderlanders Inc. ("Borderlanders," "we," "us," or "our"), including:

• Shippers - businesses and individuals who request quotes, book freight transportation, or communicate with Borderlanders regarding shipments.
• Drivers, Carriers & Logistics Partners - drivers, carriers, brokers, dispatch contacts, owner-operators, applicants, and logistics partners we communicate or work with.
• Website Visitors and Form Submitters - anyone who visits https://borderlandersinc.com, contacts us, submits a web form, responds to an advertisement, or submits information through Facebook, Meta, Instagram, or other forms connected to Borderlanders Inc.

2. Information We Collect

Depending on your relationship with us, we may collect information needed to operate our business, provide transportation-related services, respond to inquiries, and maintain required business records.

From Shippers

We may collect business contact information, shipment-related details, billing and invoicing information, load history, communication records, and other information needed to quote, coordinate, or complete transportation services.

From Drivers, Carriers & Logistics Partners

We may collect business or contact information, carrier or driver-related information, service-related documents, load communications, onboarding information, operational records, and other information you choose to provide when communicating or working with us.

From Website Visitors and General Users

We may collect basic website usage information, such as IP address, browser type, device information, pages visited, and communications sent to us by email, phone, SMS, web form, or other communication channels.

From Website Forms, Advertising Forms, and Lead Forms

If you submit information through our website, Facebook Page, Meta Lead Ads, Instagram, advertisements, or other forms connected to Borderlanders Inc., we may collect and use the information you choose to provide.

We use this information for internal business purposes, including responding to inquiries, evaluating service or business opportunities, coordinating transportation-related communications, supporting onboarding or dispatch operations, and maintaining business records in our internal systems.

We do not intentionally collect or store sensitive driver qualification records through our website unless specifically required for a business, operational, compliance, or legal purpose.

3. How We Use Your Information

We use the information we collect for internal business, operational, legal, and service-related purposes, including to:

• Coordinate pickups, deliveries, freight operations, and dispatch-related communications.
• Communicate with shippers, drivers, carriers, brokers, applicants, and logistics partners.
• Respond to quote requests, inquiries, support requests, applications, advertisements, lead forms, and operational messages.
• Evaluate driver, carrier, shipper, service, or business opportunities.
• Process billing, invoices, payments, and related business records.
• Manage load communications, confirmations, service documentation, and transportation records.
• Send operational SMS/text notifications where you have provided consent.
• Maintain records needed for business, legal, accounting, tax, safety, insurance, or compliance purposes.
• Investigate fraud, unauthorized communications, impersonation attempts, safety issues, disputes, or service-related concerns.
• Improve our operations, services, website, internal systems, and customer experience.

4. Sharing of Information

We do not sell your personal information.

Information submitted through our website, Facebook Page, Meta Lead Ads, Instagram, advertisements, or other forms connected to Borderlanders Inc. is used for internal business purposes and may be stored in our internal transportation management system, CRM, or business systems.

We do not sell this information. We do not share information submitted through our forms with third parties or affiliates for their own marketing or promotional purposes.

We may share information only when necessary for business, operational, legal, or service-related purposes, including:

• With shippers, drivers, carriers, brokers, and logistics partners - to coordinate pickups, deliveries, shipment details, load status updates, transportation services, and related business operations.
• With service providers - such as website hosting providers, communication tools, payment processors, accounting providers, internal software systems, or vendors who help us operate our business. These providers are permitted to use information only to provide services to Borderlanders Inc. and not for their own unrelated marketing or promotional purposes.
• With regulatory bodies, law enforcement, insurance providers, legal advisors, or government authorities - when required by law, legal process, investigation, insurance claim, dispute, or applicable regulation.
• In connection with a business transfer - if Borderlanders Inc. is acquired, merged, reorganized, or involved in a sale of business assets.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect from unauthorized access, disclosure, alteration, or destruction.

Access to personal information is limited to authorized personnel, internal systems, or service providers who need it for business, operational, support, legal, compliance, or security purposes.

While we take reasonable steps to protect information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute protection. If we become aware of a data breach affecting personal information, we will investigate and provide notice where required by applicable law.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Business records, communications, lead records, load-related documents, billing records, service records, dispatch records, and operational records may be retained for legitimate business, accounting, tax, legal, insurance, safety, or compliance purposes.

When information is no longer needed, we may delete, anonymize, or securely retain it as permitted by applicable law.

7. Cookies & Website Tracking

Our website may use cookies or similar technologies to understand how visitors interact with our pages and to improve website performance.

We do not sell browsing data.

You can disable cookies in your browser settings. Disabling cookies may affect some website functionality but will not prevent you from contacting us.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information we are not legally required to retain.
• Object to or restrict certain processing of your information.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the information listed below. We will respond within a reasonable time and as required by applicable law.

9. SMS & Text Messaging Program

Borderlanders Inc. may operate an SMS/text messaging program to send load status updates, dispatch alerts, appointment updates, quote-related messages, administrative notices, and operational communications to drivers, shippers, carriers, brokers, applicants, and logistics partners who have opted in.

Borderlanders Inc. may also send SMS messages regarding driver applications, recruiting updates, onboarding steps, orientation scheduling, and employment-related communications to applicants who have opted in.

How to Opt In

You may opt in to receive SMS messages from Borderlanders by providing your mobile phone number directly to our team, completing a web form, completing an advertising or lead form, completing an onboarding or service form, or otherwise giving written or electronic consent.

By providing your mobile number and consenting, you agree to receive text messages from Borderlanders at the number provided.

Message Frequency

Message frequency varies based on operational activity. You may receive messages as needed for quotes, loads, dispatch updates, appointment changes, delivery coordination, applications, onboarding, administrative notices, or support communications.

Message & Data Rates

Message and data rates may apply. Charges are determined by your mobile carrier and plan. Borderlanders does not charge you directly for SMS messages.

How to Get Help

Reply HELP to any message to receive assistance. You may also contact us directly at [email protected] or +1 717-850-0225.

How to Opt Out

Reply STOP to any message at any time to unsubscribe from SMS messages.

After you opt out, you may receive one confirmation message confirming your opt-out. After that, Borderlanders will not send further SMS messages to that number unless you separately provide renewed consent or unless communication is legally required and permitted by applicable law.

SMS Data Use

Mobile numbers, SMS consent records, and SMS opt-in/opt-out data are used solely for the communications described in this section.

SMS consent, mobile phone numbers, and opt-in data will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time as our operations, services, legal requirements, or business practices change.

Updates will be posted on this page with a revised effective date. Where required by law, we will provide additional notice or obtain consent before applying material changes.